Covid 19 Precautions
We are delighted to welcome you to Bedford and The La La.
Your health and safety is always our priority and we would like to reassure you we are constantly monitoring the situation regarding Covid-19 and implementing all cautionary measures as advised by the HSE and WHO.
Covid-19 Protocol
The safety and duty of care of our guests and colleagues is our main priority. All our operating procedures have been reviewed to ensure we continue to provide excellent service while adhering to social distancing and increased hygiene measures.
General Measures
Face masks must be worn in all indoor public places at all times unless seated. This will include The La La, Bedford and the Institute Campus.
We have implemented a flow management system for customers front of house and staff back of house, to ensure social distancing at all times. We have added sanitising stations at all key entry and exit points including public toilets. We have invested in PPE and screens in key public areas and back of house.
All staff have received training on best practices and will continue to receive ongoing training. All staff undergo an automated temperature check before starting the workday.
Menus, brochures and general information are available on line to minimise touchpoints.
The La La
Maximum bookings of 6 adults per table. We have installed protective screens in key customer engagement areas to protect customers and staff. Hand sanitizer is available. All touch-up points are cleaned several times a day to ensure your safety.
We have introduced a one-way flow management system for customers entering and exiting the hotel. We would ask that you observe these directional signs and adhere to social distancing.
We are encouraging cashless/contactless payments. We are providing table service only and taking reservations for all guests to avoid queuing. Reservations are requested to avoid queuing.
All key touchpoints such as credit card keypads, pens, desk pads and keys will be thoroughly sanitised after each guest transaction.
Housekeeping
Staff have undergone retraining on the latest protocols and best-practice standards concerning PPE, physical distancing, cleaning standards and hygiene practices. Cleaning standards have been fully reviewed and updated to ensure we have robust enhanced cleanliness and hygiene practices.
Staff will wear appropriate personal protective equipment and are fully trained in how to put on and remove PPE safely. We have conducted a full review of all cleaning agents and chemicals to ensure effectiveness. Should you prefer that your room is not serviced during your stay please advise us.
Meeting Rooms
Room capacities have been recalculated to allow for correct social distancing. Hand sanitisers are available in the rooms. We will be using bottled water and single use refreshment options.
Rooms will be fully sanitised after each use.